Trusted by More than 13,000+ Clients
Connect Fast, Sell Faster
With Live Chat Software
Live chat bridges the gap between businesses and their customers. Live chat software application is fast, time-saving, customizable, and simply the best way to engage your web visitors and convert them into customers.
Our live chat software for business is a sophisticated technology built specifically to help online businesses sell more. Our proactive live chat software automatically engages web visitors. From here on, you can chat with website visitors, listen to their concerns and help them make a buying decision thus boosting your online revenue. Our live chat software makes it faster and easier for you to step up your sales game.
DON’T JUST SELL MORE, OFFER STELLAR CUSTOMER SUPPORT
You can also use our live chat software for customer support. This means your customers won’t have to wait in phone support queues or several days to hear back on email. They can ping you right there whenever they need you from the live chat window. This helps increase customer satisfaction, build trust, and turn your customers into brand advocates.
Our best live chat software for ecommerce will equip your support personnel with industry leading tools that will enable them to provide winning customer support. Our software not only makes it easier for your support teams but also enhances the experience for your customers. Our live chat software is perfect for your support teams as well as your customers.
Mobile visitor engagement
Track visitor behavior* and re-engage
Get Involved
Integration with your CRM
Increase leads and sales
Increase Return in Investment
Conect with web visitors
Say “Helo” to every visitor
CUSTOMIZATION
Our live chat software application can be completely customized according to your branding. The colors, fonts, logos and everything on the chat window can be customized to your liking.
CRM INTEGRATION
Integrate our live chat technology with your CRM and directly receive leads in your CRM to create a seamless experience.
BI REPORTS
With our ecommerce live chat software, you can create and get customized reports that can help you make informed decisions and get ahead of the competition.
PROACTIVE ENGAGEMENT
Our proactive live chat software allows you to proactively engage your website visitors. This increases the engagement rate and opens more opportunities to generate leads and sell more.
SOCIAL MEDIA INTEGRATION
You can connect all of your social media channels like Messenger, Instagram, LinkedIn, WhatsApp and more with our software and ensure timely replies on all platforms.
TEXT PREDICTION
Stay on top when you chat with website visitors and predict what they are about to send while they are typing with enhanced AI capabilities of our software.
LIVE CHAT SOFTWARE APPLICATION
Available on both iOS and Android, our live chat software can be integrated with your business app changing how your customers communicate with your business.
SMS TO CHAT
Designed to make it easier for your customers to connect with your business, you can reply to SMS messages from customers from within our enterprise chat software.
Connect, Sell, Support With 24/7 Live Chat Service
The Live Chat People offer 24/7 fully managed live chat service which is a game-changer in the world of conversational commerce. Your website is your digital storefront and our highly trained live chat agents become your extended team to connect, sell and provide support on your website. But why go for outsourced live chat service?
By opting for a managed live chat service, you save yourself the hassle and the expense of setting up an in-house team. It also spares you from buying the right technology, training your team and then constantly managing it. We are a 24/7 fully managed live chat provider committed to offering exceptional service to your web visitors on your behalf.
Our live chat operator service compliments your business rather than reengineering it. Our live chat agents are thoroughly trained to handle your business just like your own sales team. They use the same business jargon, know how to help your customers and help you sell more by acquiring leads from all your online channels. We use our own live chat software so our chat support services have all the features of our software and then some more.
HUMAN ELEMENT
It’s all about creating a human experience for your web visitors in this digital world. Our live chat agent service adds in the human element to create wholesome experiences.
MULTILINGUAL
We offer live chat service for website in 4 different languages including Arabic, English, Spanish, and French. All of our agents are native speakers of these languages.
INSTANT TRANSFERS
Our live chat operators can involve you or handover the conversation to your sales team when they qualify any leads so you can close it instantly.
LEAD ALERTS
With our live chat service, you will keep getting instant lead alerts on your preferred channel. Lead Alerts can become instant transfers as well if they fit the criteria for that.
ZERO UPFRONT HOLD TIME
Our intelligent chat routing combined with swift responses from our agents ensures that your customers don’t have to wait for responses making it the best managed chat services.
EXPERIENCED AGENTS
We ensure every live chat agent is trained to reflect your own sales and support teams to provide a consistent experience across different platforms.
Automation is just the beginning
With The Best Chatbot
Chatbots are termed as the future of conversational marketing. Our Multilingual Chatbot is a highly advanced conversational marketing tool that automates your entire sales and support process. It means your teams can now focus on the stuff that matters the most to your business because for everything else, there is our chatbot for website.
With the use of advanced technology such Artificial Intelligence, Natural Language Processing (NLP), Machine and Deep Learning, our website chatbot can automate every aspect of your sales and customer support. Our Chatbot can be used in a number of configurations such as ecommerce chatbot, customer service chatbot, FAQ chatbot, AI chatbot, etc.
The bot is fed with information of possible questions and their answers. As it keeps talking to people, it keeps adding more information to its repository for an ever-expanding knowledge base. With our chatbot, there is no stopping it and you can propel your growth exponentially.
Future-proof yourself in a world that is increasingly prioritizing connections and engagements with our live chatbot. With the following chatbot features, you can always stay on top of your game.
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CONCURRENT CHATS
Our AI chatbot can handle any number of chats simultaneously making it a perfect frontline tool to deploy on your website, especially high traffic pages.
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HYBRID FUNCTIONALITY
Our chatbot can be programmed to handle a certain type of chats and route the other to your designated departments or our live chat agents for better efficiency.
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INTEGRATIONS
Our chatbot can be integrated with your CRM, social media channels and Google Analytics as well to respond to messages on all platforms and keep track of the conversions.
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BUILD YOUR OWN BOT
Other than just customizing the bot to your branding, you can also build your own bot through our system without having to know any coding.
Increase your business Profitability
Customer service available round the clock.
13,000+
customer
Since 2010
1100,000 +
Employements
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10.5 Million
QA Minutes
Since 2010
15 Million
Chats
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500 +
Worldwide Agents
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22 Second
Average Response Time
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4 Global
Languages
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13,000+
customer
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What Our Users Say About The Live Chat People
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“The Live Chat People have made it easy for us to connect with our customers. We used to rely on emails, but now we can instantly talk to our customers. The team of The Live Chat People is always there to help our people train with the new features of their software.”
Dominique Johnson
Digitech Genies
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“I will definitely recommend their services. We have been using their fully managed live chat service for over a year now and it has never been better. We don’t have to waste efforts in qualifying leads, our web visitors are always responded to no matter the time of the day.”
Jessica James
Keep Printing Co
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“We are a small business and its very important for us to connect with our customers and never miss an opportunity. For a startup like us, the chatbot by The Live Chat People is like a member of our team who is always working and making it possible for us to manage all the load.”
Murtaza Al Hassani
RetroWin
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“The Live Chat People has helped us clear the clutter of dead call and leads that we got from random window shoppers or price checkers. Our team now only gets qualified leads and put their efforts in prospects that can be potential customers rather tire kickers.”
Ben Hugh
Breeze
